Policies
📦 Shipping Policy
Shipping Rates
🚗 Local Delivery (within 20km of Vancouver)
• FREE on orders $40 and up
• Delivered within 2-5 business days
• Available in Vancouver, Burnaby, New Westminster, Surrey, and surrounding areas
📦 British Columbia
• $10 flat rate on orders under $75
• FREE on orders $75 and up
• Delivered within 3-7 business days
📦 Rest of Canada
• $12 flat rate on orders under $75
• FREE on orders $75 and up
• Delivered within 5-10 business days
🌎 United States
• $25 flat rate
• Delivered within 7-14 business days
• Customs duties and taxes may apply (buyer's responsibility)
🌍 International Shipping
• Available by request to select locations
• Email us at bovaniquebalms@gmail.com for a shipping quote
• Import duties, taxes, and customs charges are not included and are the responsibility of the buyer
• We recommend checking with your country's customs office before purchasing
🏪 Local Pickup
• FREE
• Available in the Burnaby/Vancouver area
• Email us at bovaniquebalms@gmail.com to arrange pickup
---
Processing Time
All orders are lovingly handcrafted in small batches and typically ship within 2-3 business days of purchase.
During busy periods (holidays, sales), processing may take up to 5 business days.
You'll receive a shipping confirmation email with tracking information once your order is on its way.
---
Order Tracking
Once your order ships, you'll receive:
• Shipping confirmation email
• Tracking number
• Estimated delivery date
You can track your package using the tracking number provided with your carrier.
---
Lost or Delayed Packages
We do our best to get your order to you quickly, but once it leaves our facility, transit times may vary due to carrier delays, weather conditions, or customs processing.
If your package appears delayed, lost, or damaged:
• Check your tracking information first
• Contact us at bovaniquebalms@gmail.com
• We'll work with the carrier to resolve the issue promptly
We stand behind every order and will make it right if something goes wrong.
---
🔄 Return & Exchange Policy
💯 30-Day Money-Back Guarantee
We stand behind the quality of our handcrafted botanical balms. If you're not completely satisfied with your purchase, we'll make it right.
Return Policy:
• Returns accepted within 30 days of delivery
• Products must be at least 50% full (we understand you need to try them!)
• Contact us first at bovaniquebalms@gmail.com with your order number
• Refund issued to original payment method within 5-7 business days of receiving return
How to Return:
1. Email us at bovaniquebalms@gmail.com with your order number, photos (if applicable), and reason for return
2. We'll provide return instructions and address
3. Ship the product back to us (customer covers return shipping)
4. Receive your full product refund once we receive the return
Exchanges:
• Need a different balm? We're happy to exchange products within 30 days
• Just contact us and we'll cover the shipping for the replacement!
🛡️ Our Satisfaction Guarantee
We're confident you'll love our natural botanical balms. If you're not completely satisfied for any reason, contact us and we'll make it right - whether that's a replacement, exchange, or full refund. Your satisfaction is our priority.
---
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery at bovaniquebalms@gmail.com with:
• Your order number
• Photos of the damaged product
• Description of the issue
We'll work quickly to make it right with a replacement or refund.
---
Wrong Item Received
If you receive the wrong product, please contact us immediately at bovaniquebalms@gmail.com. We'll arrange for the correct item to be sent to you at no additional cost.
---
Customer Satisfaction
Your satisfaction matters to us. If you experience any issues with your order or have concerns about a product, please reach out. We're here to help and will do our best to make it right.
---
⚠️ Important Product Information
• For external use only
• Not intended to diagnose, treat, cure, or prevent any disease
• Always perform a patch test before full use (apply small amount to inner wrist, wait 24 hours)
• Discontinue use if irritation occurs
• Consult your physician before use if pregnant, breastfeeding, or applying to children under 2 years
• Keep out of reach of children
• Store in a cool, dry place away from direct sunlight
---
📬 Questions?
We're here to help! Reach us at:
Email: bovaniquebalms@gmail.com
Instagram: @bovaniquebalms
Thank you for supporting local, handcrafted wellness! 🌿
Handcrafted with love in British Columbia, Canada 🍁