Refund policy

🌿 Our Satisfaction Commitment

Your satisfaction genuinely matters to us. If you're not completely happy with your purchase, please reach out to us within 30 days of delivery at bovaniquebalms@gmail.com with your order number and we'll review the situation and work toward a fair resolution.

Because every product is handcrafted in small batches and personal care items cannot be resold once opened, we generally cannot accept returns of opened products. However, we stand behind the quality of our products and will work with you individually if there is a legitimate concern regarding product quality, damage during shipping, or an issue with your order.

Unopened Products

If an unopened product needs to be returned, please contact us before sending anything back so we can confirm eligibility and provide return instructions.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at bovaniquebalms@gmail.com with your order number and photographs of the issue. We'll resolve it promptly.

Important Product Information

Our products are for external use only and are not intended to diagnose, treat, cure, or prevent any disease. Always perform a patch test prior to use. Discontinue if irritation occurs.

Contact Us

Email: bovaniquebalms@gmail.com Website: bovaniquebalms.ca Instagram: @bovaniquebalms

We typically respond within 24 hours.