Frequently Asked Questions

🌿 Product-Specific Questions

ArthriEase - Joint & Muscle Pain Relief

How quickly will I feel relief from ArthriEase? Most customers feel warming relief within 5-10 minutes of application. The arnica and camphor work together to provide fast-acting comfort for joint and muscle discomfort. For chronic conditions like arthritis, consistent daily use provides the best long-term results.

Can I use ArthriEase for arthritis pain? Yes! ArthriEase is specifically formulated to target arthritis discomfort. The arnica montana flower extract is known for its anti-inflammatory properties, while camphor and peppermint provide cooling relief. Many customers with osteoarthritis and rheumatoid arthritis use it daily for ongoing support.

Is it safe to use ArthriEase daily? Absolutely! ArthriEase is made with 100% natural ingredients and is safe for daily use. Apply 2-3 times per day or as needed to affected joints and muscles.

Can I use ArthriEase with other pain medications? Yes, ArthriEase is a topical balm and can be used alongside oral pain medications. However, if you're on prescription medications or have concerns, we always recommend consulting with your healthcare provider first.

TranquilTouch - Stress & Sleep Support

How do I use TranquilTouch for better sleep? Apply TranquilTouch to your temples, neck, shoulders, and pulse points 15-30 minutes before bed. The lavender and chamomile create a calming ritual that signals your body it's time to wind down. Many customers also apply it to the soles of their feet for deeper relaxation.

Can I use TranquilTouch during the day for stress? Absolutely! TranquilTouch is perfect for daytime stress relief. Apply to temples and wrists when you need to calm your mind during a busy day. It won't make you drowsy—just more centered and relaxed.

Is TranquilTouch safe to use every night? Yes! TranquilTouch is made with gentle, natural botanicals and is safe for nightly use. In fact, using it consistently as part of your bedtime routine can help train your body to relax and prepare for sleep.

Can children use TranquilTouch? TranquilTouch is safe for children over 2 years old. For younger children, we recommend doing a patch test first and using a small amount. Always consult your pediatrician if you have concerns.

RestoreRelief - Post-Workout Recovery

When should I apply RestoreRelief after working out? For best results, apply RestoreRelief immediately after your workout or within 1-2 hours. You can also apply it before bed on workout days for overnight muscle recovery. Many athletes use it both post-workout AND before sleep.

Will RestoreRelief help with delayed onset muscle soreness (DOMS)? Absolutely! RestoreRelief is specifically formulated to ease the muscle soreness that appears 24-48 hours after intense exercise. Apply generously to sore muscles and massage in thoroughly.

Is it safe for athletes and active individuals? Yes! RestoreRelief is made with 100% natural ingredients and contains no banned substances. It's perfect for athletes, gym-goers, runners, cyclists, and anyone with an active lifestyle.

GlowGuard - Radiant, Nourished Skin

Can I use GlowGuard on my face? Yes! GlowGuard is gentle enough for facial use. It's perfect for dry patches, irritated skin, and as an overnight treatment. Apply a thin layer to clean skin, focusing on dry or sensitive areas.

Will GlowGuard clog my pores? No! GlowGuard is formulated with non-comedogenic ingredients like rosehip oil and calendula that nourish without clogging pores. However, if you're acne-prone, try our DermaDetox balm instead.

How often should I use GlowGuard? Use GlowGuard daily or as needed. Many customers use it as a nighttime treatment for deep nourishment, while others apply it to dry patches throughout the day.

Will it help with fine lines and aging skin? Yes! The rosehip oil and carrot seed oil in GlowGuard are rich in vitamins A and C, which support skin regeneration and may help reduce the appearance of fine lines with consistent use.

SootheSkin - Eczema & Sensitive Skin

Is SootheSkin safe for eczema-prone skin? Yes! SootheSkin is specifically formulated for eczema, dermatitis, and highly sensitive skin. The calendula and chamomile are known for their anti-inflammatory and skin-soothing properties. Many customers with eczema use it daily.

Can I use SootheSkin on my baby? SootheSkin is gentle enough for babies over 6 months old. Always do a patch test first and consult your pediatrician if you have concerns. Many parents use it for baby eczema, diaper rash, and dry skin.

Will it help with bug bites and minor burns? Absolutely! SootheSkin is excellent for bug bites, minor burns, sunburn, and small cuts. The calendula helps with healing while the lavender soothes irritation and discomfort.

How quickly does it work for eczema flare-ups? Most customers notice reduced redness and itching within 15-30 minutes. For chronic eczema, consistent daily use provides the best long-term results. Apply 2-3 times daily or as needed during flare-ups.

DermaDetox - Natural Acne Treatment

How do I use DermaDetox for acne? Apply a small amount directly to blemishes and problem areas after cleansing. Use 1-2 times daily. For best results, use consistently as part of your skincare routine. You may see improvement within 3-7 days.

Will DermaDetox dry out my skin? No! Unlike harsh acne treatments, DermaDetox is formulated to treat acne while nourishing your skin. The tea tree oil targets blemishes while the other botanicals keep skin balanced and hydrated.

Can I use it with other acne products? Yes, but we recommend starting with DermaDetox alone to see how your skin responds. If you're using prescription acne medications, consult your dermatologist before combining products.

Can teenagers use DermaDetox? Absolutely! DermaDetox is safe for teens and is a natural alternative to harsh chemical acne treatments. It's perfect for hormonal breakouts and teenage acne.

📦 About Our Products

Where are your products made? All Bovanique Balms are lovingly handcrafted in small batches in British Columbia, Canada, using premium herbs, botanical oils, and therapeutic infusions.

Are your ingredients natural? Absolutely. Every Bovanique Balm is made with clean, plant-powered ingredients and contains no artificial additives, fillers, parabens, or harsh chemicals. Just pure botanical goodness.

What sizes are available? Our balms come in two convenient sizes: 2 oz and 4 oz jars.

How do I know which balm is right for me? Great question! Here's a quick guide:

  • Joint or muscle pain? → ArthriEase or RestoreRelief
  • Eczema, dry, or sensitive skin? → SootheSkin
  • Acne or blemishes? → DermaDetox
  • Trouble sleeping or feeling stressed? → TranquilTouch
  • Dull skin or dark spots? → GlowGuard

Still not sure? Email us at bovaniquebalms@gmail.com and we'll help you find your perfect match!

Are your balms safe for sensitive skin and babies? Yes! SootheSkin is specifically formulated to be gentle enough for babies and sensitive skin, while still being effective for eczema and irritation.

However, we always recommend doing a patch test first (apply a small amount to the inner wrist and wait 24 hours). If you're pregnant, breastfeeding, or using on children under 2, please consult your physician first.

Do you offer custom or therapeutic blends? Yes! Select balms are enriched with advanced botanicals designed for deeper, targeted relief.

Looking for something specific? We also create custom therapeutic blends tailored to your unique needs — just reach out at bovaniquebalms@gmail.com and we'll work with you to craft the perfect formula.

How long do the balms last? With regular use, a 2 oz jar typically lasts 2-3 months, and a 4 oz jar lasts 4-6 months, depending on how often you use it.

For best quality, use within 12 months of purchase and store in a cool, dry place away from direct sunlight.

Are your balms vegan? Our balms contain beeswax and are not vegan. However, we're working on vegan alternatives! Sign up for our newsletter to be notified when they launch.

Do they contain any allergens? Our balms may contain tree nut oils (like sweet almond oil). Always check the ingredient list if you have allergies. We recommend doing a patch test before full use.

Are they tested on animals? Never! We are proudly cruelty-free. Our balms are never tested on animals.

🚚 Shipping & Returns

What is your shipping policy?

📦 Shipping Rates:

  • Local delivery (within 20km): FREE on orders $40+
  • British Columbia: $10 flat rate (FREE on orders $75+)
  • Rest of Canada: $12 flat rate (FREE on orders $75+)
  • United States: $25 flat rate

Orders are typically processed within 2-3 business days. You'll receive tracking information via email as soon as your order ships.

Do you offer local delivery or pickup? Yes! We offer free local delivery on orders $40+ within Vancouver, Burnaby, New Westminster, Surrey, and surrounding areas (within 20km).

Local pickup is also available for FREE — just email us at bovaniquebalms@gmail.com to arrange.

Do you ship internationally? We currently ship within Canada and the United States.

For international orders outside North America, please email us at bovaniquebalms@gmail.com for a shipping quote. Please note that import duties, taxes, and customs charges are the buyer's responsibility.

What is your return policy? We offer a 30-day money-back guarantee! If you're not completely satisfied, contact us within 30 days of delivery for a full refund. Products must be at least 50% full (we understand you need to try them!).

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days at bovaniquebalms@gmail.com with photos and we'll make it right with a replacement or refund.

Your satisfaction matters to us!

💡 How to Use & More

How do I use the balms?

  • For pain relief balms (ArthriEase, RestoreRelief): Apply a small amount to the affected area and massage until absorbed. Use 2-3 times daily or as needed.

  • For skin balms (SootheSkin, DermaDetox, GlowGuard): Apply a thin layer to clean skin. Use daily or as needed.

  • For relaxation (TranquilTouch): Apply to pulse points, temples, chest, or bottoms of feet before bed. Breathe deeply and relax.

Always perform a patch test before first use.

Can I use multiple balms together? Absolutely! Many customers use multiple balms for different needs. For example:

  • ArthriEase on sore joints + TranquilTouch for bedtime relaxation
  • SootheSkin for eczema + GlowGuard for facial glow
  • RestoreRelief after workouts + DermaDetox for skin

Check out our bundles for curated combinations that work beautifully together!

Do you offer bundles or gift sets? Yes! We offer specially curated bundles at a discount:

  • Pain Relief Duo (ArthriEase + RestoreRelief)
  • Sleep & Relaxation Bundle (TranquilTouch + GlowGuard)
  • Skin Health Essentials (SootheSkin + DermaDetox)
  • Complete Wellness Set (all 6 balms)

Are more products coming soon? Yes! We're actively developing new formulas to support a wider range of wellness needs. Sign up for our newsletter or follow us on Instagram @bovaniquebalms to be the first to know when they launch.

How can I contact you? We'd love to hear from you!

  • Email: bovaniquebalms@gmail.com
  • Instagram: @bovaniquebalms

We typically respond within 24 hours (often sooner!).

🛡️ 30-Day Money-Back Guarantee • Secure Checkout • Handcrafted in BC, Canada